SmartAlex Documentation - AI Voice Assistant Platform

Most of our security posture is public on these pages. Some material is more detailed than is safe to publish, because it would help an attacker more than it helps you. We share it with qualified customers and prospects under a non-disclosure agreement.

What is in the pack

Item	What it tells you
Penetration-test summary	What independent testers looked at and how findings were resolved
Data protection impact assessment	Our assessment of the risks of processing voice and contact data, and the measures against them
Risk register	The security and privacy risks we track and how each is treated
Recovery objectives	Our recovery-time and recovery-point objectives
Infrastructure providers’ assurance reports	The independent audit reports our main infrastructure providers hold
Sub-processor security questionnaires	The security answers our key suppliers gave us
Vendor risk register	How we assess and monitor the suppliers on our sub-processor list

How to ask for it

Email security@getsmartalex.com with your company name, your role, and what you are assessing.

SmartAlex does not currently hold its own SOC 2 or ISO 27001 attestation and we never imply that it does. The assurance reports in the pack are those of our infrastructure providers. Our position is on the Compliance & certifications page.