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Getting Phone Numbers

SmartAlex provides phone numbers from multiple countries. When someone calls your number, they’re connected to your AI agent.

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Available Countries

CountryCoverageExample Format
United StatesAll area codes+1 (555) 123-4567
United KingdomAll area codes+44 20 1234 5678
AustraliaMajor cities+61 2 1234 5678
South AfricaMajor cities+27 11 123 4567
SingaporeNational+65 1234 5678

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Pricing

Every plan includes 1 free phone number for your first month. After the first month, phone numbers are billed monthly based on region:
RegionMonthly Cost
United States$1.15/month
United Kingdom$1.50/month
Australia$1.85/month
South Africa$2.00/month
Singapore$2.50/month
Your first phone number is free during your first month on any plan. Additional numbers and all numbers after the first month are billed at the regional rates above.

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Purchasing a Number

1

Navigate to Phone Numbers

Go to Phone Numbers in your dashboard.
2

Click Get New Number

Click the Get New Number button.
3

Select Country and Area

Choose your country and preferred area code. Available numbers for that area will be shown.
4

Select a Number

Click on the number you want. The number is provisioned immediately.
5

Assign to Agent

Select which AI agent should answer calls to this number.

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Managing Numbers

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Number List

Your phone numbers page shows:
  • Phone number
  • Assigned agent (if any)
  • Monthly cost
  • Date acquired

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Actions

ActionDescription
Assign AgentConnect the number to an AI agent
Change AgentSwitch to a different agent
UnassignRemove agent (number won’t answer)
ReleaseGive up the number (cannot be undone)
Releasing a number is permanent. The number will be returned to the pool and may be assigned to another customer.

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Number Assignment

Each phone number can be assigned to one AI agent at a time. The agent handles all inbound calls to that number. You can:
  • Assign one number to multiple campaigns using the same agent
  • Have multiple numbers for the same agent (e.g., different area codes)
  • Change assignments at any time without losing the number
When you change which agent is assigned to a number, the change takes effect immediately. No downtime or reconfiguration needed.

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Best Practices

Select area codes that make sense for your business:
  • Local presence: Use area codes where your customers are
  • Toll-free: Consider 800 numbers for national businesses
  • Multiple markets: Get numbers in each major market you serve
Keep your numbers organized:
  • Name agents clearly (e.g., “Main Line”, “Sales”, “Support”)
  • Document which number is for what purpose
  • Review unused numbers monthly to avoid unnecessary charges