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Documentation Index

Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Analytics gives you deep insight into how your AI agents are performing. Navigate to Analytics in your dashboard to dig into metrics across calls, campaigns, costs, and quality.

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Tabs

The Analytics page is organised into focused tabs:
TabWhat you see
OverviewKey metrics across all calls — total calls, success rate, average duration, sentiment distribution
CampaignsPer-campaign performance, contacts reached, connect rates, costs
Costs & ROISpend breakdown by call type and agent, projected costs, cost per successful call
QualityCall sentiment trends, transcript-level quality signals
OperationsOperational metrics for managing capacity and throughput
AttributionMarketing attribution: which channels drive calls and conversions
Some tabs (Campaigns, Attribution) may be hidden on inbound-only plans where they don’t apply.

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Date ranges

Use the date picker to scope all charts and tables. Presets cover today, the last 7 / 30 days, the current and previous month. Pick a custom range from the calendar for arbitrary windows.

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Overview metrics

The Overview tab surfaces these at a glance:
MetricDescription
Total CallsAll calls in the selected window (inbound + outbound + web)
Success ratePercentage of calls that connected and met the success criteria
Average durationMean call length
CostSpend across the window plus per-call and per-success cost
Sentiment distributionPositive / neutral / negative split, shown as a pie chart
Charts include sentiment pies, call-volume bar charts, and duration trend areas.

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Sentiment

Each call is automatically tagged as Positive, Neutral, or Negative based on the conversation. Use sentiment to:
  • Identify configurations that delight callers
  • Spot prompts or scripts that frustrate them
  • Track satisfaction over time as you iterate

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Costs & ROI

The Costs tab breaks spend down by:
  • Call category — outbound, inbound, web (widget), and test calls
  • Per-channel — average cost per call and per successful call
Use it to see where your minutes are going and which channels are the most cost-efficient.

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Inspecting individual calls

Click any call row in a table to open the call details panel with:
  • Full transcript with speaker labels
  • Recording playback
  • Caller / contact info
  • AI-generated summary

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Exporting data

Export filtered call records to CSV from the relevant table. Use exports for executive reporting, external analysis, or reconciling against your billing.