Overview
SmartAlex Analytics gives you deep insights into your AI agent’s performance. Track call volumes, sentiment trends, costs, and more.Accessing Analytics
Navigate to Analytics in your dashboard to view:- Call volume trends
- Sentiment analysis
- Campaign performance
- Cost tracking
- Period comparisons
Call Volume
Metrics
| Metric | Description |
|---|---|
| Total Calls | All call attempts |
| Completed Calls | Successfully connected calls |
| Missed Calls | No-answer, busy, failed |
| Voicemails | Calls that went to voicemail |
Trends
View call volume over time:- Daily view - Hour-by-hour breakdown
- Weekly view - Day-by-day comparison
- Monthly view - Daily trends over 30 days
Sentiment Analysis
Track the emotional tone of your calls:Sentiment Breakdown
| Sentiment | Meaning |
|---|---|
| Positive | Customer expressed satisfaction, interest, or gratitude |
| Neutral | Standard information exchange, no strong emotion |
| Negative | Frustration, complaints, or dissatisfaction |
Sentiment Trends
Monitor sentiment over time to:- Identify improvements in customer satisfaction
- Spot issues before they become problems
- Measure the impact of agent prompt changes
- Track seasonal variations
Sentiment by Agent
Compare sentiment across agents to identify:- Best-performing agent configurations
- Agents that need prompt improvements
- Industry-specific patterns
Campaign Analytics
For each campaign, view:| Metric | Description |
|---|---|
| Contacts Reached | Successfully connected calls |
| Connect Rate | Percentage of answered calls |
| Average Duration | Mean call length |
| Sentiment Distribution | Positive/neutral/negative breakdown |
| Total Cost | Campaign calling expenses |
Campaign Comparison
Compare multiple campaigns side-by-side:- Performance metrics
- Cost efficiency
- Best performing times
- Contact list quality indicators
Cost Tracking
Usage Metrics
| Metric | Description |
|---|---|
| Minutes Used | Total calling minutes |
| Per-Minute Cost | Average cost per minute |
| Total Spend | Current period expenses |
| Projected Cost | Estimated monthly total |
Cost Breakdown
View costs by:- Call type - Inbound, outbound, web
- Agent - Which agents are most expensive
- Campaign - Campaign-level costs
- Day/Week - Spending trends over time
Budget Alerts
Set up alerts when:- Daily spend exceeds threshold
- Weekly spend exceeds threshold
- Wallet balance is low
- Approaching plan limits
Period Comparisons
Compare performance across time periods:| Comparison | Use Case |
|---|---|
| Week over Week | Track weekly improvement |
| Month over Month | Monthly trends |
| Custom Periods | Campaign A vs Campaign B |
Insights
AI-generated insights highlight:- Opportunities - Times when more capacity could help
- Anomalies - Unusual patterns to investigate
- Recommendations - Suggested prompt improvements
- Trends - Notable patterns in your data
Exporting Reports
Export analytics data:- Select your date range
- Choose metrics to include
- Click Export
- Download CSV or PDF report
- Executive reporting
- External analysis
- Compliance documentation
- Billing verification