Overview
Manage your SmartAlex subscription, view invoices, and add prepaid credits through the Billing page.Subscription
Current Plan
View your active subscription:- Plan name and tier
- Monthly price
- Included features
- Renewal date
Changing Plans
Upgrade or downgrade your subscription:Cancellation
To cancel your subscription:- Go to Billing → Cancel Subscription
- Complete the cancellation survey
- Confirm cancellation
When you cancel, your subscription remains active until the end of the current billing period. You won’t be charged again, and you can continue using SmartAlex until then.
Payment Methods
Adding a Card
- Go to Billing → Payment Methods
- Click Add Payment Method
- Enter card details
- Click Save
- Visa
- Mastercard
- American Express
- Discover
Default Payment Method
Your default payment method is used for:- Monthly subscription charges
- Automatic wallet top-ups
- Overage charges
- Go to Payment Methods
- Click the menu on the card you want as default
- Select Make Default
Removing a Card
You cannot remove your only payment method while you have an active subscription. Add a new card first, then remove the old one.Invoices
Viewing Invoices
Access all invoices from Billing → Invoices:- Invoice date
- Amount charged
- Payment status
- Download PDF
Invoice Details
Each invoice includes:- Subscription charges
- Usage charges (overage)
- Wallet top-ups
- Phone number fees
- Taxes (if applicable)
Receipts
Payment receipts are automatically emailed to your account email. Download past receipts from the invoice detail page.Wallet
The Wallet is a prepaid credit system for usage beyond your plan’s included minutes.How It Works
- Add credits to your wallet
- Usage charges are deducted automatically
- Low balance alerts notify you when to top up
Adding Credits
Credits are added immediately and never expire.
Auto Top-Up
Enable automatic top-ups to never run out of credits:| Setting | Description |
|---|---|
| Threshold | When balance falls below this amount |
| Top-up Amount | Amount to automatically add |
| Payment Method | Card to charge for top-ups |
Wallet Balance
View your current balance and recent transactions:- Current balance
- Recent charges (call costs)
- Recent top-ups
- Transaction history
Usage & Costs
Understanding Usage
Usage is measured in calling minutes:| Call Type | Cost per Minute |
|---|---|
| Inbound calls | $0.11 |
| Outbound calls | $0.11 |
| Web calls | $0.08 |
Included Minutes
Each plan includes monthly minutes:| Plan | Included Minutes |
|---|---|
| Professional | 100 |
| Dental | 300 |
| Real Estate | 300 |
Overage
When you exceed included minutes:- Charges are deducted from your wallet
- If wallet is empty, charges are billed to your card
- No service interruption
Usage Tracking
Monitor usage in real-time:- Minutes used this period
- Minutes remaining
- Projected monthly usage
- Cost breakdown by call type
Billing FAQ
When am I charged?
When am I charged?
Your subscription renews monthly on the anniversary of your signup date. Usage overage and wallet charges may occur anytime during the month.
Can I get a refund?
Can I get a refund?
Monthly subscriptions are non-refundable. Wallet credits can be refunded within 30 days if unused. Contact support for refund requests.
How do I update my billing email?
How do I update my billing email?
Invoices are sent to your account email. Update your email in Account Settings to change where invoices are sent.
Is my payment information secure?
Is my payment information secure?
Yes. SmartAlex uses Stripe for payment processing. We never store your full card number - only a secure token.
Do you offer annual billing?
Do you offer annual billing?
Contact sales for annual billing options with discounted rates.