Overview
Every call handled by SmartAlex is logged with detailed information. Access call logs from the Call Logs page in your dashboard.Call Data
Each call record includes:| Data | Description |
|---|---|
| Direction | Inbound, outbound, or web call |
| Phone Number | Caller or recipient number |
| Contact | Matched contact from your database |
| Agent | Which AI agent handled the call |
| Campaign | Associated campaign (if applicable) |
| Duration | Call length in minutes:seconds |
| Status | Completed, voicemail, no-answer, failed |
| Sentiment | AI-analyzed emotional tone |
| Cost | Per-call cost breakdown |
| Recording | Audio playback (if enabled) |
| Transcript | Full conversation text |
| Summary | AI-generated call summary |
| Timestamp | When the call occurred |
Filtering Calls
Filter your call logs by:- Date range - Today, yesterday, last 7 days, custom range
- Direction - Inbound, outbound, web
- Status - Completed, voicemail, no-answer, failed
- Agent - Filter by specific agent
- Campaign - Filter by campaign
- Contact - Search by phone or name
- Sentiment - Positive, neutral, negative
Call Detail View
Click any call to open the detail drawer with:Transcript
The full conversation transcript with speaker labels (Agent/Caller). Timestamps are included for each turn.Recording Playback
Listen to the call audio with:- Play/pause controls
- Scrub through the call
- Playback speed adjustment
- Download option
Recording retention varies by plan:
- Professional: 30 days
- Dental: 90 days
- Real Estate: 1 year
AI Summary
An automatically generated summary of the call including:- Key topics discussed
- Action items or next steps
- Important information collected
- Overall outcome
Contact Information
If the caller matches a contact in your database:- Contact name and details
- Previous call history
- Associated campaigns
- Notes and tags
Sentiment Analysis
SmartAlex analyzes the emotional tone of each call:| Sentiment | Description | Indicators |
|---|---|---|
| Positive | Customer expressed satisfaction or interest | Agreement, enthusiasm, gratitude |
| Neutral | Standard informational exchange | Questions answered, no strong emotion |
| Negative | Customer frustrated or dissatisfied | Complaints, frustration, requests to escalate |
- Identify training opportunities for your AI
- Track customer satisfaction over time
- Flag calls that need human follow-up
- Improve agent prompts and responses
Exporting Data
Export call logs to CSV for analysis:- Apply any filters you need
- Click Export button
- Choose date range
- Download CSV file
Real-Time Updates
The call logs page updates in real-time. You can watch calls as they happen:- Active badge on ongoing calls
- Duration updates live
- Status changes immediately when calls end