Overview
Every call handled by SmartAlex is logged with detailed information. Access call logs from the Call Logs page in your dashboard.Call Data
Each call record includes:Filtering Calls
Filter your call logs by:- Date range - Today, yesterday, last 7 days, custom range
- Direction - Inbound, outbound, web
- Status - Completed, voicemail, no-answer, failed
- Agent - Filter by specific agent
- Campaign - Filter by campaign
- Contact - Search by phone or name
- Sentiment - Positive, neutral, negative
Call Detail View
Click any call to open the detail drawer with:Transcript
The full conversation transcript with speaker labels (Agent/Caller). Timestamps are included for each turn.Recording Playback
Listen to the call audio with:- Play/pause controls
- Scrub through the call
- Playback speed adjustment
- Download option
Recordings are retained according to your subscription plan. Contact support if you need a custom retention policy for compliance reasons.
AI Summary
An automatically generated summary of the call including:- Key topics discussed
- Action items or next steps
- Important information collected
- Overall outcome
Contact Information
If the caller matches a contact in your database:- Contact name and details
- Previous call history
- Associated campaigns
- Notes and tags
Sentiment Analysis
SmartAlex analyzes the emotional tone of each call:
Use sentiment data to:
- Identify training opportunities for your AI
- Track customer satisfaction over time
- Flag calls that need human follow-up
- Improve agent prompts and responses
Exporting Data
Export call logs to CSV for analysis:- Apply any filters you need
- Click Export button
- Choose date range
- Download CSV file
Real-Time Updates
The call logs page updates in real-time. You can watch calls as they happen:- Active badge on ongoing calls
- Duration updates live
- Status changes immediately when calls end