Documentation Index
Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Every call handled by SmartAlex is logged with detailed information. Access call logs from the Call Logs page in your dashboard.Call Data
Each call record includes:| Data | Description |
|---|---|
| Direction | Inbound, outbound, or web call |
| Phone Number | Caller or recipient number |
| Contact | Matched contact from your database |
| Agent | Which AI agent handled the call |
| Campaign | Associated campaign (if applicable) |
| Duration | Call length in minutes:seconds |
| Status | Completed, voicemail, no-answer, failed |
| Sentiment | AI-analyzed emotional tone |
| Cost | Per-call cost breakdown |
| Recording | Audio playback (if enabled) |
| Transcript | Full conversation text |
| Summary | AI-generated call summary |
| Timestamp | When the call occurred |
Filtering Calls
Filter your call logs by:- Date range - Today, yesterday, last 7 days, custom range
- Direction - Inbound, outbound, web
- Status - Completed, voicemail, no-answer, failed
- Agent - Filter by specific agent
- Campaign - Filter by campaign
- Contact - Search by phone or name
- Sentiment - Positive, neutral, negative
Call Detail View
Click any call to open the detail drawer with:Transcript
The full conversation transcript with speaker labels (Agent/Caller). Timestamps are included for each turn.Recording Playback
Listen to the call audio with:- Play/pause controls
- Scrub through the call
- Playback speed adjustment
- Download option
Recordings are retained according to your subscription plan. Contact support if you need a custom retention policy for compliance reasons.
AI Summary
An automatically generated summary of the call including:- Key topics discussed
- Action items or next steps
- Important information collected
- Overall outcome
Contact Information
If the caller matches a contact in your database:- Contact name and details
- Previous call history
- Associated campaigns
- Notes and tags
Sentiment Analysis
SmartAlex analyzes the emotional tone of each call:| Sentiment | Description | Indicators |
|---|---|---|
| Positive | Customer expressed satisfaction or interest | Agreement, enthusiasm, gratitude |
| Neutral | Standard informational exchange | Questions answered, no strong emotion |
| Negative | Customer frustrated or dissatisfied | Complaints, frustration, requests to escalate |
- Identify training opportunities for your AI
- Track customer satisfaction over time
- Flag calls that need human follow-up
- Improve agent prompts and responses
Exporting Data
Export call logs to CSV for analysis:- Apply any filters you need
- Click Export button
- Choose date range
- Download CSV file
Real-Time Updates
The call logs page updates in real-time. You can watch calls as they happen:- Active badge on ongoing calls
- Duration updates live
- Status changes immediately when calls end