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Documentation Index

Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt

Use this file to discover all available pages before exploring further.

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What is SmartAlex?

SmartAlex is an AI voice assistant platform that helps businesses automate phone communications 24/7. Create custom AI agents that handle inbound calls, schedule appointments, qualify leads, capture customer information, and run outbound calling campaigns.

Get Started

Set up your first AI agent in under 5 minutes.

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Why SmartAlex?

  • Natural, human-sounding voices across a wide range of accents and character options
  • Advanced conversational AI for context-aware, intelligent interactions
  • Buy phone numbers in 9 countries: United States, Canada, United Kingdom, Australia, New Zealand, Netherlands, Denmark, Finland, South Africa
  • Integrates with your existing PBX: 3CX, Yeastar, FreePBX, Asterisk, Avaya, Mitel, Microsoft Teams, and more
  • 99.9% uptime SLA on Enterprise plans so your business never misses a call
  • 7-day free trial on all plans, no credit card required to explore the product
  • REST API and MCP server for AI assistant and automation integration
  • Campaign management with retry logic, scheduling, and real-time monitoring
  • Real-time call analytics with transcripts, recordings, sentiment analysis, and AI-generated summaries

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Get Started in 3 Steps

1

Create your AI agent

Describe what your agent should do in plain language. Choose a voice, upload any knowledge base documents. SmartAlex configures everything automatically.
2

Get a phone number

Pick a dedicated phone number in any of 9 supported countries. Assign it to your agent with one click. Or connect your existing PBX via SIP trunk.
3

Go live

Your agent starts answering calls immediately. Monitor performance in real time from your dashboard, review transcripts, and refine as needed.

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Who is SmartAlex For?

  • Dental and medical practices: appointment scheduling, patient enquiries
  • Real estate agencies: lead qualification, property information, viewing scheduling
  • Professional services: client intake, conflict checks, scheduling
  • Dealerships: service status enquiries, parts enquiries, after-hours coverage
  • Small businesses: after-hours call handling, receptionist replacement
  • Enterprise call centres: IVR replacement, queue qualification, multi-site deployment

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Core Capabilities

AI Agents

Build AI voice agents with natural voices, advanced conversational AI, custom knowledge bases, and industry-specific templates. Deploy in under 5 minutes.

Telephony

Connect your existing PBX or bring your own numbers. Supports 3CX, Yeastar, FreePBX, Asterisk, Avaya, Mitel, Microsoft Teams, RingCentral, Grandstream, Euphoria Telecom, Switch Telecom, and any SIP-compliant system.

Outbound Campaigns

Run automated outbound calling campaigns at scale with contact list imports, automatic retry logic, scheduling, and real-time performance monitoring.

Call Analytics

Track every call with full transcripts, audio recordings, sentiment analysis, and AI-generated summaries. Export data and monitor performance in real time.

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Platform Features

Dashboard

Chat-first home with Alex assistant, setup checklist, recent activity, and quick navigation.

Widgets

Embed click-to-call AI voice widgets on your website. Customisable design, one-line installation.

Contacts

Import, organise, and manage your contact database. CSV upload, tagging, campaign assignment.

Telephony Documentation

Complete guide to connecting your phone system, replacing your IVR, and managing transfers.

API Reference

Integrate SmartAlex into your applications with REST API and MCP server.

Pricing

Professional from $99/month (1 agent + 250 minutes included). Industry plans and Enterprise tiers available. 7-day free trial.

FAQ

Common questions about AI voice agents, pricing, integrations, and troubleshooting.