# SmartAlex Documentation

## Docs

- [.docs verification progress](https://docs.getsmartalex.com/.docs-verification-progress.md)
- [AGENTS](https://docs.getsmartalex.com/.mintlify/AGENTS.md)
- [Assistant](https://docs.getsmartalex.com/.mintlify/Assistant.md)
- [Billing](https://docs.getsmartalex.com/account/billing.md): Manage subscriptions, payments, and wallet
- [Account Settings](https://docs.getsmartalex.com/account/settings.md): Manage your profile, security, notifications, team, and privacy settings
- [Agents API](https://docs.getsmartalex.com/api-reference/agents.md): Create and manage AI voice agents
- [Calls API](https://docs.getsmartalex.com/api-reference/calls.md): Read call records and transcripts
- [Campaigns API](https://docs.getsmartalex.com/api-reference/campaigns.md): Launch and manage outbound calling campaigns
- [Contacts API](https://docs.getsmartalex.com/api-reference/contacts.md): Import and manage your contact database
- [API Introduction](https://docs.getsmartalex.com/api-reference/introduction.md): Integrate SmartAlex AI voice agents into your applications
- [Webhooks](https://docs.getsmartalex.com/api-reference/webhooks.md): Receive real-time event notifications
- [SmartAlex vs Retell AI: AI Voice Agent Platform Comparison (2026)](https://docs.getsmartalex.com/comparisons/smartalex-vs-retell.md): Compare SmartAlex and Retell AI for building AI voice agents. Feature-by-feature breakdown covering pricing, CRM, campaign management, API flexibility, voice quality, real estate tools, and developer experience.
- [SmartAlex vs Synthflow: AI Voice Agent Platform Comparison (2026)](https://docs.getsmartalex.com/comparisons/smartalex-vs-synthflow.md): Compare SmartAlex and Synthflow AI for deploying AI voice agents. In-depth analysis of pricing, no-code builders, CRM, campaign management, white-label agency tools, real estate features, API access, and voice quality for business use.
- [SmartAlex vs VAPI: AI Voice Agent Platform Comparison (2026)](https://docs.getsmartalex.com/comparisons/smartalex-vs-vapi.md): Compare SmartAlex and VAPI for deploying AI voice agents. Detailed breakdown of pricing, no-code vs developer-first approaches, CRM, campaign management, voice quality, API flexibility, documentation, and real estate vertical tools.
- [AI Agents](https://docs.getsmartalex.com/essentials/agents.md): Create and configure AI voice agents in SmartAlex. Build from a website URL in under 60 seconds, fine-tune voice, personality, and tools, or build multi-agent squads with Squad Architect.
- [Analytics](https://docs.getsmartalex.com/essentials/analytics.md): Track call performance, costs, sentiment, and ROI across all your AI agents and campaigns
- [Calendar Integration](https://docs.getsmartalex.com/essentials/calendar.md): Connect Google Calendar, Outlook, or Calendly so your AI agents can check availability, book appointments, and manage schedules.
- [Call Logs](https://docs.getsmartalex.com/essentials/call-logs.md): Track and analyze every call your agents make
- [Callbacks](https://docs.getsmartalex.com/essentials/callbacks.md): Manage automatic retry calls and scheduled follow-ups
- [Campaigns](https://docs.getsmartalex.com/essentials/campaigns.md): Run large-scale outbound calling campaigns with AI
- [Channels & Messaging](https://docs.getsmartalex.com/essentials/channels.md): Connect Email, WhatsApp, SMS, and Telegram to your SmartAlex agents. Manage all communication channels from one place.
- [Contacts](https://docs.getsmartalex.com/essentials/contacts.md): Import and manage your contact database
- [Dashboard](https://docs.getsmartalex.com/essentials/dashboard.md): Your SmartAlex home — chat with Alex, track setup, and jump to recent activity
- [Deals & Pipeline](https://docs.getsmartalex.com/essentials/deals.md): Track your sales pipeline with a visual Kanban board. Drag deals through stages from Lead to Closed Won. Available on Real Estate plans.
- [Unified Inbox](https://docs.getsmartalex.com/essentials/inbox.md): Manage all customer conversations across WhatsApp, Email, SMS, and social channels in one place. AI-powered drafts and cross-channel replies.
- [Knowledge Base](https://docs.getsmartalex.com/essentials/knowledge-base.md): Upload documents, scrape websites, and add custom content so your AI agents can answer questions accurately during calls.
- [Phone Numbers](https://docs.getsmartalex.com/essentials/phone-numbers.md): Get and manage phone numbers for your AI agents
- [Squad Architect](https://docs.getsmartalex.com/essentials/squads.md): Design multi-agent teams that work together. Build specialized AI squads with automatic handoffs, routing, and team coordination.
- [Widgets](https://docs.getsmartalex.com/essentials/widgets.md): Add click-to-call widgets to your website
- [FAQ](https://docs.getsmartalex.com/faq.md): Frequently asked questions about SmartAlex
- [AI Voice Assistant Glossary](https://docs.getsmartalex.com/glossary.md): Comprehensive glossary of AI voice assistant, conversational AI, and voice automation terminology. Covers agents, campaigns, telephony, speech synthesis, and platform concepts.
- [What is an AI Calling Platform?](https://docs.getsmartalex.com/guides/what-is-ai-calling-platform.md): An AI calling platform automates inbound and outbound phone calls using artificial intelligence. It combines voice agents, campaign management, and analytics to handle business communications at scale.
- [What is an AI Receptionist?](https://docs.getsmartalex.com/guides/what-is-ai-receptionist.md): An AI receptionist is a virtual front desk agent that answers business phone calls 24/7 using artificial intelligence. It handles appointment scheduling, caller routing, FAQ answering, and message taking.
- [What is an AI Voice Assistant?](https://docs.getsmartalex.com/guides/what-is-ai-voice-assistant.md): An AI voice assistant is software that uses artificial intelligence to conduct phone conversations, handle customer calls, schedule appointments, and automate business communications in natural-sounding speech.
- [What is MCP (Model Context Protocol)?](https://docs.getsmartalex.com/guides/what-is-mcp.md): MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI assistants like Claude and ChatGPT connect to external tools and services. Learn how MCP works and why it matters for AI integration.
- [Introduction](https://docs.getsmartalex.com/index.md): SmartAlex is an AI voice assistant platform that automates business phone communications 24/7. Build custom AI voice agents, run outbound campaigns, manage contacts, and integrate via REST API and MCP.
- [Integrations](https://docs.getsmartalex.com/integrations.md): Connect SmartAlex with your existing tools — calendar, email, payments, bookings, and AI assistants
- [MCP Error Reference](https://docs.getsmartalex.com/mcp/errors.md): Error codes, HTTP status codes, and troubleshooting guide for the SmartAlex MCP server.
- [Usage Examples](https://docs.getsmartalex.com/mcp/examples.md): Real-world examples of using SmartAlex MCP tools to manage contacts, run campaigns, analyze calls, and track deals through AI conversation.
- [MCP Getting Started](https://docs.getsmartalex.com/mcp/getting-started.md): Connect SmartAlex to Claude, Cursor, VS Code, or any MCP-compatible AI assistant in under 2 minutes. Manage voice agents and campaigns through natural conversation.
- [npm Package Setup](https://docs.getsmartalex.com/mcp/npm-package.md): Install and configure the @smartalex/mcp-server npm package. Run SmartAlex locally with Claude Desktop, Cursor, VS Code, Windsurf, or any MCP-compatible AI client.
- [MCP Server Overview](https://docs.getsmartalex.com/mcp/overview.md): SmartAlex MCP server lets AI assistants like Claude, ChatGPT, Gemini, Cursor, and VS Code manage voice agents, campaigns, contacts, and analytics through the Model Context Protocol.
- [MCP Tools Reference](https://docs.getsmartalex.com/mcp/tools-reference.md): Complete reference for all 28 SmartAlex MCP tools. Manage contacts, agents, campaigns, calls, deals, and webhooks from any MCP-compatible AI assistant.
- [Pricing](https://docs.getsmartalex.com/pricing.md): SmartAlex plans, add-ons, and usage-based pricing
- [Quickstart](https://docs.getsmartalex.com/quickstart.md): Get your first AI agent up and running in 5 minutes
- [Security](https://docs.getsmartalex.com/security.md): How SmartAlex protects your data
- [3CX](https://docs.getsmartalex.com/telephony/3cx.md): Connect 3CX (cloud or on-premise) to SmartAlex. Full end-to-end setup guide. 10 minutes.
- [Architecture](https://docs.getsmartalex.com/telephony/architecture.md): How SmartAlex integrates with your phone system. Wire-level architecture, sequence diagrams, and trust boundaries.
- [Asterisk](https://docs.getsmartalex.com/telephony/asterisk.md): Connect raw Asterisk (pjsip) to SmartAlex. For teams running Asterisk without a GUI.
- [Avaya IP Office](https://docs.getsmartalex.com/telephony/avaya.md): Connect Avaya IP Office to SmartAlex via SIP trunk. Enterprise on-premise PBX setup.
- [Call Routing & Transfers](https://docs.getsmartalex.com/telephony/call-routing-transfers.md): How transfers work in SmartAlex. Cold, warm, attended, queues, ring groups, and what we do today versus what's on the roadmap.
- [Capacity, Limits & SLA](https://docs.getsmartalex.com/telephony/capacity-sla.md): Concurrent-call ceilings, rate limits, uptime targets, and operational boundaries for the telephony platform.
- [Changelog](https://docs.getsmartalex.com/telephony/changelog.md): Version history for the telephony documentation and platform.
- [Conversation Flow Library](https://docs.getsmartalex.com/telephony/conversation-flows.md): Real industry examples with complete call scripts and configuration recipes. Medical, automotive, real estate, legal, hospitality, retail.
- [Euphoria Telecom](https://docs.getsmartalex.com/telephony/euphoria-telecom.md): Connect Euphoria Telecom's South African hosted PBX to SmartAlex.
- [Enterprise FAQ](https://docs.getsmartalex.com/telephony/faq.md): Procurement-grade answers to the questions enterprise buyers ask before signing.
- [FreePBX](https://docs.getsmartalex.com/telephony/freepbx.md): Connect FreePBX (Asterisk with GUI) to SmartAlex via chan_pjsip SIP trunk.
- [Generic SIP](https://docs.getsmartalex.com/telephony/generic-sip.md): Connect any SIP-compliant phone system to SmartAlex. Use this guide when your platform isn't one of the named integrations.
- [Grandstream UCM](https://docs.getsmartalex.com/telephony/grandstream.md): Connect Grandstream UCM series PBX to SmartAlex via SIP trunk.
- [Microsoft Teams Phone](https://docs.getsmartalex.com/telephony/microsoft-teams.md): Connect Microsoft Teams Phone to SmartAlex via Direct Routing and a Session Border Controller.
- [Mitel MiVoice Business](https://docs.getsmartalex.com/telephony/mitel.md): Connect Mitel MiVoice Business (formerly MCD) to SmartAlex via SIP trunk.
- [Network Requirements](https://docs.getsmartalex.com/telephony/network-requirements.md): Firewall rules, ports, NAT configuration, and everything the network team needs to approve the integration.
- [Observability & Reporting](https://docs.getsmartalex.com/telephony/observability.md): What you can see, monitor, and export. Dashboards, logs, webhooks, and SIEM integration.
- [Telephony Overview](https://docs.getsmartalex.com/telephony/overview.md): Connect SmartAlex to your existing phone system or bring your own numbers. End-to-end setup in under 15 minutes.
- [Platform Capabilities](https://docs.getsmartalex.com/telephony/platform-capabilities.md): Full capability matrix. What SmartAlex telephony does, doesn't do, and will do.
- [Replacing Your IVR](https://docs.getsmartalex.com/telephony/replacing-ivr.md): How SmartAlex replaces a traditional press-1-for-sales IVR or a live receptionist with a natural conversation.
- [RingCentral](https://docs.getsmartalex.com/telephony/ringcentral.md): Connect RingCentral to SmartAlex via SIP gateway.
- [Security & Compliance](https://docs.getsmartalex.com/telephony/security-compliance.md): Encryption, data retention, compliance posture, and how SmartAlex handles sensitive voice data.
- [South Africa](https://docs.getsmartalex.com/telephony/south-africa.md): South African regional context. POPIA compliance, local carriers, Icasa considerations, and common deployment patterns.
- [Switch Telecom](https://docs.getsmartalex.com/telephony/switch-telecom.md): Connect Switch Telecom's South African hosted PBX (Atria) to SmartAlex.
- [Terminology & Reference](https://docs.getsmartalex.com/telephony/terminology.md): Telephony vocabulary you'll encounter in these docs. Scan for anything unfamiliar.
- [Testing & Validation](https://docs.getsmartalex.com/telephony/testing-validation.md): Pre-flight checks, end-to-end test procedures, and the acceptance criteria to sign off a new deployment.
- [Troubleshooting & Error Reference](https://docs.getsmartalex.com/telephony/troubleshooting.md): Every SIP error code you'll see, what it means, and how to fix it. Symptom to root cause to remediation.
- [Yeastar](https://docs.getsmartalex.com/telephony/yeastar.md): Connect Yeastar P-Series or S-Series PBX to SmartAlex via SIP trunk.
- [AI Voice Assistant for Dental Practices](https://docs.getsmartalex.com/use-cases/dental.md): How dental practices use SmartAlex to handle appointment scheduling, patient inquiries, recall campaigns, and after-hours calls with AI voice agents.
- [AI Voice Assistant for Healthcare](https://docs.getsmartalex.com/use-cases/healthcare.md): How healthcare providers use SmartAlex to manage patient calls, appointment scheduling, prescription refill requests, and follow-up care coordination.
- [AI Voice Assistant for Law Firms](https://docs.getsmartalex.com/use-cases/legal.md): How law firms use SmartAlex to handle client intake, consultation scheduling, case status inquiries, and after-hours call coverage with AI voice agents.
- [AI Voice Assistant for Real Estate](https://docs.getsmartalex.com/use-cases/real-estate.md): How real estate agencies use SmartAlex to automate lead qualification, property inquiries, appointment scheduling, and buyer follow-ups with AI voice agents.
- [AI Voice Assistant for Small Business](https://docs.getsmartalex.com/use-cases/small-business.md): How small businesses use SmartAlex to never miss a call, automate appointment booking, handle customer inquiries, and run outbound campaigns 24/7.

## OpenAPI Specs

- [openapi](https://docs.getsmartalex.com/api-reference/openapi.json)

## Optional

- [Dashboard](https://app.getsmartalex.com)
- [Support](mailto:support@getsmartalex.com)