SmartAlex Documentation - AI Voice Assistant Platform

Each document opens on getsmartalex.com, where it is versioned, dated, and kept current. If you need a countersigned copy of any agreement, contact support@getsmartalex.com.

Core agreements

Document	What it covers
Terms of Service	The master agreement for using the platform.
End User Licence Agreement	The licence to use the web app, mobile apps, widgets, and SDKs.
Acceptable Use Policy	Rules for lawful, safe use, including telephony, caller-ID, and consent duties.
Data Processing Addendum	Our processor commitments, signable by enterprise customers.

Privacy and data rights

Document	What it covers
Privacy Policy	How we collect, use, share, and protect personal data, recordings, and transcripts.
Cookie Policy	Cookies and similar technologies, the consent categories, and your choices.
GDPR Article 13 Notice	The EU, UK, and Swiss fair-processing notice.
POPIA Notice	The South Africa POPIA notice and Information Officer details.
California Privacy Notice	CCPA and CPRA disclosures, sensitive-data handling, and rights.
Data Subject Access Request Procedure	How to exercise your data rights across every regime we support.

Security and trust

Document	What it covers
Trust & Security Overview	Our organisational and technical security measures.
Data Protection Impact Assessment	How call recordings, transcripts, and voice data are assessed.
Sub-processor List	The itemised third parties that may process personal data.
AI Usage Policy	How we use AI, and the wall that keeps your data out of model training.
Vulnerability Disclosure Policy	How to report a security issue, and our safe harbour for researchers.

Document	What it covers
Telephony & Call Recording Notice	How calls are made, recorded, and processed, with consent rules by region.
Recording Consent Notice	Consent and disclosure for the desktop meeting recorder.

Document

What it covers

Telephony & Call Recording Notice

How calls are made, recorded, and processed, with consent rules by region.

Recording Consent Notice

Consent and disclosure for the desktop meeting recorder.

Document	What it covers
Imprint & Legal Notice	The registered entity, address, and regulatory information.

Document

What it covers

Imprint & Legal Notice

The registered entity, address, and regulatory information.

Embeddable widget

Document	What it covers
Widget Terms of Service	The terms a business accepts before installing the widget.
Widget Data Processing Addendum	How we process widget visitor data on your behalf.
What the Widget Captures	A plain-English inventory of the data the widget collects.
Widget Sub-processor List	The sub-processor categories engaged for the widget.
Widget Cookie and Storage	What the widget stores on a visitor’s device, and for how long.
Widget Recording and AI Disclosure	How the widget discloses recording and AI to visitors.
Widget End-User Privacy Notice	A template you adapt and publish in your own name.
Widget Region Addenda	Region-specific terms for the US, EU, UK, children, and health data.

Legal library

Core agreements

Privacy and data rights

Security and trust

Telephony and recording

Company

Embeddable widget

​Core agreements

​Privacy and data rights

​Security and trust

​Telephony and recording

​Company

​Embeddable widget

Core agreements

Privacy and data rights

Security and trust

Telephony and recording

Company

Embeddable widget