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AI voice agents for hospitality

SmartAlex gives hotels and restaurants an AI voice agent that answers every call, takes and changes reservations, checks live availability, and answers the questions guests ask most, so your team stays with the guests in front of them instead of the phone. Hospitality lives and dies on the phone during the exact moments nobody can pick it up. The host is seating a party, the front desk is checking in a queue, and the line keeps ringing. A caller who reaches voicemail at 7pm on a Friday books the restaurant next door. An AI receptionist for hotels and a restaurant booking AI solve the same problem: every call gets a warm, instant, knowledgeable answer, day or night, no matter how many are ringing at once.

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Why hotels and restaurants choose SmartAlex

Every call answered

The agent picks up in under two seconds, through the dinner rush, on weekends, and after close. No hold music, no voicemail, no lost cover.

Live availability, not guesswork

Connect your booking system so the agent quotes real open tables and rooms and writes the reservation straight back, instead of taking a message.

Overflow that never spills

Concurrent call slots mean ten guests can call at once and all ten are handled. Peak service stops being the time you miss the most bookings.

Answers the repeat questions

Hours, parking, dress code, dietary options, check-in times, pet policy, and amenities are answered from your knowledge base, freeing staff for real guest service.

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Key use cases

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1. Reservations and availability

When a guest calls to book, the agent runs the whole conversation:
  • Captures party size, date, time, and any special requests (high chair, window table, anniversary)
  • Checks live availability through your connected booking system rather than promising a slot it cannot confirm
  • Writes the reservation and sends an SMS or email confirmation
  • Offers the nearest alternatives when the requested time is full, so a “no” still turns into a booking
Live availability comes from the bookings connector in Agent Studio. Connect a booking or calendar source (iCal, Nightsbridge, Calendly, Google Calendar, or Outlook) so the agent reads real openings and books against them. The iCal bookings connector and custom HTTP tools to your own reservation system are part of the Power Tools add-on ($29/month on Professional, included on Enterprise).

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2. Booking changes and cancellations

Plans change, and most of that traffic is pure phone admin your staff should not be doing:
  • Looks up an existing reservation by name, phone, or confirmation number
  • Moves a table or room to a new time or date and re-confirms
  • Cancels and releases the table so it can be resold, then logs the reason
  • Handles party-size changes and adds notes for the kitchen or front desk

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3. FAQs about hours, parking, and amenities

Most inbound calls are not bookings at all. The agent answers them instantly from your knowledge base:
  • Opening hours, kitchen close, and holiday schedules
  • Parking, valet, and directions
  • Menu highlights, set menus, corkage, and dietary or allergen options
  • For hotels: check-in and check-out times, pet policy, pool and gym hours, breakfast, Wi-Fi, and room types
Update a policy once in your knowledge base and every future call reflects it. No re-training a night team.

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4. Overflow call handling at peak

1

Your main line rings

Calls flow to the agent whenever your team is busy, on another line, or closed, using as many concurrent call slots as you need.
2

Every caller is greeted at once

Nobody hits a busy tone. The agent handles ten simultaneous callers as calmly as one, taking bookings and answering questions in parallel.
3

Simple requests are resolved on the spot

Reservations, changes, and FAQs are completed without a human. Only the calls that genuinely need a person get escalated.
4

Complex or VIP calls are warm-transferred

A large private event, a complaint, or a known VIP is announced to the manager and connected, with the context already captured.
Concurrency is what makes peak service work. Professional includes five concurrent call slots and you can add more at $15/month per slot, so a fully booked Saturday night never sends a caller to voicemail.

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5. After-hours and outbound

Hospitality demand does not stop when the lights go off:
  • Takes and confirms reservations overnight and on days you are closed
  • Runs confirmation and reminder calls the day before a booking to cut no-shows
  • Works a waitlist automatically, calling guests when a table or room opens
  • Follows up after a stay or a meal to invite a review or a repeat booking
Outbound confirmations, reminders, and waitlist campaigns use the Outbound Campaigns add-on ($49/month on Professional, included on Enterprise and Real Estate). See /essentials/campaigns for how sequences and calling windows work.

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6. One inbox across every channel

Guests reach you on voice, SMS, WhatsApp, and web chat. With the Unified Inbox add-on ($39/month), every reservation thread and question lands in one place with full per-contact history, so the team can jump in by hand or let the agent keep handling it.

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Example flow: a Friday-night booking

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Sample agent prompt

A realistic system prompt for a restaurant reservations agent:

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ROI and results

No missed bookings at peak

The calls you used to lose during service and after close are now captured and confirmed, turning your busiest and quietest hours into revenue.

Fewer no-shows

Automatic confirmation and reminder calls before each booking mean fewer empty tables and rooms held for guests who never arrive.

Staff back with guests

Hosts and front-desk teams stop juggling the phone and give their attention to the people in the room, which is where hospitality is won.

Open 24/7 without a night shift

Reservations, changes, and questions are handled overnight and on closed days with no overtime and no answering service to pay.

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Frequently asked questions

Yes. Connect your booking or calendar system through the bookings connector in Agent Studio (iCal, Nightsbridge, Calendly, Google Calendar, or Outlook). The agent reads live openings and writes the reservation back, so it books real slots rather than taking a message.
Every caller is answered at once. Concurrent call slots let the agent handle many simultaneous calls, so nobody hits a busy tone or voicemail. You can add more slots as your peak volume grows.
Yes. The agent looks up the existing reservation by name, phone, or confirmation number, then moves, resizes, or cancels it and re-confirms. Cancelled tables are released so they can be rebooked.
Yes. Hours, parking, directions, menus, dietary options, check-in times, pet policy, and amenities all come from your knowledge base. Update a detail once and every future call reflects it.
Yes. The agent works around the clock. Overnight and closed-day bookings are confirmed and logged, and no-show reminders and waitlist callbacks can run as outbound campaigns.
Yes. The same agent handles room availability and reservations, booking changes, and front-desk FAQs (check-in and check-out, breakfast, Wi-Fi, pool hours, room types), and warm-transfers complex requests to your team.
Most venues are live within a day or two. You describe the agent in plain language in Studio, scan your website or paste your policies to build the knowledge base, connect your booking system, and set your transfer rules. No coding required.

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Get started

SmartAlex is built for hotels and restaurants that want every call answered, every table filled, and every guest looked after, without adding front-desk headcount. Set your prices and add-ons on the pricing page, then build your agent in minutes.

Try SmartAlex for hospitality

Start your free trial and have your AI reservations agent answering calls within a day.

Build your FAQ knowledge base

Teach the agent your hours, parking, menu, and policies so every call answers itself.

Booking and transfer tools

Turn on check availability, create booking, schedule callback, and warm transfer per agent.

Connect your booking system

Sync availability and write reservations back through the bookings connector.

Pricing and add-ons

See plans, concurrent call slots, and the Power Tools and Outbound Campaigns add-ons.