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Documentation Index

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Audience: Switch Telecom customer admin. Time: 15 minutes.

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About Switch Telecom

Johannesburg-based hosted PBX provider offering the Atria platform. Common with South African enterprise and mid-market, particularly in financial services and professional services verticals.

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Step 1: create trunk in SmartAlex

SIP Trunk wizard, pick Other. Atria speaks standard SIP. Save credentials.

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Step 2: Switch Telecom portal configuration

Same two options as with other hosted PBX providers.

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Option A: forward a DID

  1. Log in to the Atria portal
  2. Navigate to the DID management section
  3. Select the target number
  4. Set destination to external forward, pointing at a SmartAlex-provisioned DID
Simplest path. AI answers via our DID.

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Option B: SIP trunk from Atria

Switch Telecom can provision an outbound SIP trunk from Atria to an external endpoint. Contact Switch Telecom support and request:
  • External SIP trunk to: sip.voice.getsmartalex.com
  • Authentication: credentials from SmartAlex
  • Codecs: G.711 u-law, A-law
  • Transport: UDP port 5060
  • REFER support: enabled
Lead time depends on your account manager; usually 1 to 5 business days.

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Step 3: extensions and agent

Populate SmartAlex extensions (for Option B). Link agent.

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Step 4: test

Dial, transfer.

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Switch Telecom-specific notes

  • Atria vs their legacy platform: this guide covers Atria. Older Switch Telecom customers on the legacy platform should contact Switch Telecom to migrate to Atria first, then follow this guide.
  • Caller ID: Atria handles P-Asserted-Identity correctly on forwarded calls when configured. Confirm with Switch Telecom support.
  • Call recording: Atria has comprehensive recording features. Coordinate with Switch Telecom on whether Atria or SmartAlex is the primary recording source.
  • Enterprise peering: Switch Telecom offers direct peering options for high-volume customers. Discuss with your account manager.

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Next steps

Euphoria Telecom

Alternative SA hosted PBX.

South Africa

Regional notes.