RingCentral

Documentation Index

Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt

Use this file to discover all available pages before exploring further.

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How the integration works

RingCentral doesn’t expose a generic outbound SIP trunk on all plans. The integration uses RingCentral’s SIP Connectivity feature on supported plans, or call forwarding via a SIP gateway on others. Two integration patterns:

1. SIP trunking (Ultimate plan): RingCentral acts as your carrier and sends calls to SmartAlex via SIP.
2. Call forwarding: a RingCentral phone number forwards to a SmartAlex-provisioned DID via standard call forwarding.

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Pattern 1: SIP connectivity (Ultimate)

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Step 1: create trunk in SmartAlex

SIP Trunk wizard, pick RingCentral. Defaults set TLS transport. Save credentials.

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Step 2: enable SIP Connectivity in RingCentral

Admin Portal, then Phone System, then Connectivity. Request SIP Connectivity from RingCentral Support (it’s not self-serve on all plans). Once enabled, configure the outbound endpoint:

• Endpoint Type: SIP
• Server: sip.voice.getsmartalex.com
• Port: 5060
• Transport: UDP
• Authentication: credentials from SmartAlex

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Step 3: route calls

In RingCentral, set the DIDs you want SmartAlex to handle to forward via the SIP Connectivity rule.

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Step 4: extensions and agent

Standard: populate SmartAlex, link agent.

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Step 5: test

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Pattern 2: call forwarding (all plans)

Simpler but less flexible.

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Step 1: provision a DID in SmartAlex

Phone Numbers, then Buy Number. Choose your country. Assign to an agent.

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Step 2: configure forwarding in RingCentral

Admin Portal, then Users, then pick the user whose number you want to forward, then Call Handling & Forwarding. Forward to the SmartAlex DID. Or, for a RingCentral call queue or IVR menu: configure its overflow or no-answer destination to the SmartAlex DID.

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Step 3: extensions and agent

Same.

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Step 4: test

Call the RingCentral number. It forwards to the AI.

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RingCentral-specific notes

• RingCentral’s own AI features: RingCentral offers its own RingSense AI. These are independent; SmartAlex doesn’t integrate with or replace RingSense.
• International DIDs: RingCentral has numbers in many countries; pattern 2 works globally.
• Call analytics: RingCentral logs forwarded calls in its CDR as “forwarded to external number”. SmartAlex has its own detailed records.
• Operator Connect and RingCentral: separate product, use dedicated Microsoft Teams integration guide if relevant.

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Next steps