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Documentation Index

Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt

Use this file to discover all available pages before exploring further.

Audience: Mitel MiVoice admin. Time: 20 to 30 minutes. Releases: MiVoice Business 9.x and later.

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Prerequisites

  • Mitel System Administration Tool access
  • SIP trunk licences available
  • Outbound UDP 5060 allowed
  • PBX public IP or FQDN

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Step 1: create trunk in SmartAlex

SIP Trunk wizard, pick Other. Use digest authentication. Save credentials.

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Step 2: configure the network element on MiVoice

1

Add SIP peer profile

System Admin Tool, then SIP Peer Profile, then Add.
  • SIP Peer Profile Label: SmartAlex
  • Address Type: IP
  • SIP Peer IP Address: sip.voice.getsmartalex.com
  • SIP Peer Port: 5060
  • Transport: UDP
2

Configure authentication

  • Authentication Username: (from SmartAlex)
  • Authentication Password: (from SmartAlex)
  • Registration: Enabled
3

Codec settings

Enable G.711 Mu-law and A-law. Priority to match your region.Disable G.729 unless licensed.
4

Signalling options

  • DTMF: RFC 2833 (Telephone Event)
  • Refer Support: Enabled (this is required for transfers)
  • Session Timer: 1800 seconds
5

Save and verify

Save profile. In SIP Peer Status, the peer should show Registered.

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Step 3: trunk group

Assign this SIP peer to a trunk group. Configure digit translation tables if needed for DID manipulation.

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Step 4: call routing

Add an inbound route: DID to the SmartAlex trunk group (for outbound leg). Alternative: use a SmartAlex-provisioned DID and skip this step.

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Step 5: extensions and agent

Populate SmartAlex. Link agent.

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Step 6: test

Dial. Transfer.

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Mitel-specific notes

  • MiVoice Business vs MiVoice Connect: this guide covers MiVoice Business. MiVoice Connect (formerly ShoreTel) uses a different admin interface but the same SIP principles.
  • Mitel Border Gateway (MBG): if you terminate SIP on MBG, configure the peer on MBG’s SIP Server configuration, then connect the internal PBX.
  • Clustered systems: each node needs the SIP peer profile; cluster-level configuration replicates where applicable.
  • ARS (Automatic Route Selection): if you route outbound through ARS, ensure a route pattern matches SmartAlex for any outbound scenarios.

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Next steps

Avaya IP Office

Alternative enterprise PBX.

Troubleshooting

Error reference.