> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Switch Telecom

> Connect Switch Telecom's South African hosted PBX (Atria) to SmartAlex.

<Info>
  **Audience**: Switch Telecom customer admin. **Time**: 15 minutes.
</Info>

## About Switch Telecom

Johannesburg-based hosted PBX provider offering the Atria platform. Common with South African enterprise and mid-market, particularly in financial services and professional services verticals.

## Step 1: create trunk in SmartAlex

SIP Trunk wizard, pick **Other**. Atria speaks standard SIP. Save credentials.

## Step 2: Switch Telecom portal configuration

Same two options as with other hosted PBX providers.

### Option A: forward a DID

1. Log in to the Atria portal
2. Navigate to the DID management section
3. Select the target number
4. Set destination to external forward, pointing at a SmartAlex-provisioned DID

Simplest path. AI answers via our DID.

### Option B: SIP trunk from Atria

Switch Telecom can provision an outbound SIP trunk from Atria to an external endpoint. Contact Switch Telecom support and request:

* **External SIP trunk to**: `sip.voice.getsmartalex.com`
* **Authentication**: credentials from SmartAlex
* **Codecs**: G.711 u-law, A-law
* **Transport**: UDP port 5060
* **REFER support**: enabled

Lead time depends on your account manager; usually 1 to 5 business days.

## Step 3: extensions and agent

Populate SmartAlex extensions (for Option B). Link agent.

## Step 4: test

Dial, transfer.

## Switch Telecom-specific notes

* **Atria vs their legacy platform**: this guide covers Atria. Older Switch Telecom customers on the legacy platform should contact Switch Telecom to migrate to Atria first, then follow this guide.
* **Caller ID**: Atria handles P-Asserted-Identity correctly on forwarded calls when configured. Confirm with Switch Telecom support.
* **Call recording**: Atria has comprehensive recording features. Coordinate with Switch Telecom on whether Atria or SmartAlex is the primary recording source.
* **Enterprise peering**: Switch Telecom offers direct peering options for high-volume customers. Discuss with your account manager.

## Next steps

<CardGroup cols={2}>
  <Card title="Euphoria Telecom" href="/telephony/euphoria-telecom">
    Alternative SA hosted PBX.
  </Card>

  <Card title="South Africa" href="/telephony/south-africa">
    Regional notes.
  </Card>
</CardGroup>