> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Flow Library

> Real industry call-flow patterns with scripts and recipes: medical, automotive, legal, real estate, hospitality, and retail.

Six archetypal patterns. Almost every real customer is a variation of one of these. Pick the closest match, then follow its page for the call flow, the tools it uses, and an example call.

<CardGroup cols={2}>
  <Card title="Medical practice" href="/telephony/flows/medical">
    Appointment-heavy, triages clinical questions to a person.
  </Card>

  <Card title="Automotive dealership" href="/telephony/flows/automotive">
    Concierge routing with named-rep handoff.
  </Card>

  <Card title="Law firm" href="/telephony/flows/legal">
    Intake, conflict check, and matter routing.
  </Card>

  <Card title="Real estate agency" href="/telephony/flows/real-estate">
    Lead qualification and agent distribution.
  </Card>

  <Card title="Hospitality" href="/telephony/flows/hospitality">
    Reservations, hours, and directions.
  </Card>

  <Card title="Retail and e-commerce" href="/telephony/flows/retail">
    Order status, returns, and stock.
  </Card>
</CardGroup>

Each page follows the same shape: the typical call as a diagram, the intents the agent handles, the built-in [tools](/essentials/agent-tools) it uses, and a sample call you can read end to end.