> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about SmartAlex

Quick answers on getting started, agents, calls and campaigns, numbers, billing, privacy, and troubleshooting. Use the list on the right to jump to a section, or expand any question below.

## Getting Started

<Accordion title="What is SmartAlex?">
  SmartAlex is an AI voice assistant platform that helps businesses automate phone communications. Create AI agents that can answer calls, schedule appointments, qualify leads, and run outbound calling campaigns, all 24/7.
</Accordion>

<Accordion title="How do I get started?">
  1. Sign up at [getsmartalex.com/instant](https://getsmartalex.com/instant)
  2. Create your first AI agent
  3. Get a phone number
  4. Test your agent
  5. Go live!

  See our [Quickstart Guide](/quickstart) for detailed instructions.
</Accordion>

<Accordion title="Is there a free trial?">
  Yes. New accounts get a 7-day free trial with full platform access. Your plan's included minutes are usable from day one so you can run real test calls.
</Accordion>

<Accordion title="What industries is SmartAlex designed for?">
  SmartAlex works for any business that needs phone coverage. We have specialized features for:

  * **Dental practices** - Appointment scheduling, patient inquiries
  * **Real estate** - Lead qualification, property information
  * **Professional services** - Client intake, scheduling
  * **Small businesses** - After-hours call handling

  The AI can be customized for any industry.
</Accordion>

## AI Agents

<Accordion title="How smart is the AI?">
  SmartAlex uses state-of-the-art language models for natural conversation. Agents can:

  * Understand context and follow-up questions
  * Handle complex scheduling
  * Answer FAQs from your knowledge base
  * Collect structured information
  * Transfer calls when needed

  The AI improves based on your customisation and feedback.
</Accordion>

<Accordion title="Can I customize what the AI says?">
  Absolutely. You control:

  * The agent's personality and tone
  * What information to collect
  * How to handle specific questions
  * When to transfer calls
  * Knowledge base content

  Write natural language instructions, and the AI follows them.
</Accordion>

<Accordion title="What voices are available?">
  SmartAlex offers 50+ natural voices in multiple languages. Voices range from warm and friendly to professional and authoritative. Preview voices before selecting.
</Accordion>

<Accordion title="What languages are supported?">
  Primary language support includes:

  * English (US, UK, Australian)
  * Spanish
  * French
  * German
  * Portuguese
  * And more...

  Contact us for specific language requirements.
</Accordion>

## Calls & Campaigns

<Accordion title="How do inbound calls work?">
  1. Someone calls your SmartAlex phone number
  2. Your AI agent answers immediately
  3. The agent has a natural conversation
  4. Call data (transcript, recording, summary) is saved
  5. You can review in your dashboard
</Accordion>

<Accordion title="How do outbound campaigns work?">
  1. Create a campaign and select an agent
  2. Upload your contact list
  3. Set calling hours and preferences
  4. Start the campaign
  5. AI calls contacts automatically
  6. Failed calls retry automatically
  7. Monitor progress in real-time
</Accordion>

<Accordion title="What if the AI can't answer a question?">
  You can configure the AI to:

  * Gracefully acknowledge it doesn't know
  * Offer to take a message
  * Transfer to a human
  * Schedule a callback
  * Provide contact information for follow-up
</Accordion>

<Accordion title="Can calls be transferred to a human?">
  Yes. Configure a transfer number in your agent settings. The AI can transfer calls when:

  * The caller requests a human
  * Specific topics are mentioned
  * Urgent situations are detected
  * Configured conditions are met
</Accordion>

## Phone Numbers

<Accordion title="What countries are supported?">
  SmartAlex provides phone numbers in 9 countries:

  * United States
  * Canada
  * United Kingdom
  * Australia
  * New Zealand
  * Netherlands
  * Denmark
  * Finland
  * South Africa

  Or bring your own numbers via SIP, see the [Telephony documentation](/telephony/overview).
</Accordion>

<Accordion title="How much do phone numbers cost?">
  Phone numbers are from \$2/month each (premium and toll-free numbers can cost more). Your Professional plan includes 1 phone number at no extra cost. Per-minute usage is billed separately, see the [Pricing page](/pricing).
</Accordion>

<Accordion title="Can I keep my existing number?">
  Phone number porting is available. Contact support to transfer your existing number to SmartAlex.
</Accordion>

## Pricing & Billing

<Accordion title="How is usage billed?">
  Usage is charged per minute. Beyond your included minutes, calls average about **\$0.05/minute** (it varies by call).

  Each plan includes monthly minutes. Overage is deducted automatically from your prepaid wallet.
</Accordion>

<Accordion title="What's the wallet?">
  The wallet is a prepaid credit system. Add credits anytime, and usage charges are deducted automatically. Top up your balance whenever you like; credits never expire.
</Accordion>

<Accordion title="Can I change plans?">
  Yes, anytime:

  * **Upgrades** take effect immediately (prorated)
  * **Downgrades** take effect at next billing date
</Accordion>

<Accordion title="Is there a contract?">
  No. All plans are month-to-month with no long-term commitment. Cancel anytime.
</Accordion>

## Data & Privacy

<Accordion title="Are calls recorded?">
  Call recording is enabled by default but can be disabled per agent. Recordings are:

  * Encrypted at rest
  * Accessible only by your team
  * Retained according to your subscription plan
  * Deletable anytime
</Accordion>

<Accordion title="Who can access my data?">
  Only authorized users in your organization. SmartAlex staff do not access your data unless specifically authorized for support. Your data is not used to train AI models.
</Accordion>

<Accordion title="Can I export my data?">
  Yes. Export contacts, call logs, and transcripts via:

  * Dashboard CSV export
  * MCP server (public REST API coming soon)
  * GDPR data export request
</Accordion>

<Accordion title="How do I delete my data?">
  You can delete:

  * Individual contacts and calls
  * Recordings
  * All data via account deletion

  Account deletion is permanent and cannot be undone.
</Accordion>

## Technical

<Accordion title="Is there an API?">
  Programmatic access is currently delivered via our [MCP server](/mcp/overview), connect Claude, Cursor, or any MCP-compatible client to manage agents, campaigns, contacts, and calls. A public REST API surface is on the roadmap; until then, [contact support](mailto:support@getsmartalex.com) if you need direct HTTP access.

  For agent-side webhooks (your AI calling your backend during a live call), see [Custom HTTP Tools](/guides/http-tools/overview).
</Accordion>

<Accordion title="Can I embed a call widget on my website?">
  Yes. SmartAlex Widgets let visitors call your AI agent directly from your website. See [Widgets](/essentials/widgets) for setup instructions.
</Accordion>

<Accordion title="What integrations are available?">
  Built-in: AI assistants via MCP, Calendar (Google/Outlook/Calendly), Email (Gmail/Outlook), and Power Tools (Yoco payments, Nightsbridge bookings, iCal, Custom HTTP).

  Anything else can be wired up today via Custom HTTP Tools, with a public REST API and webhook events coming soon. See [Integrations](/integrations).
</Accordion>

<Accordion title="What's the uptime?">
  SmartAlex targets 99.9% uptime, with a contractual SLA available on Enterprise plans. Contact support for current uptime reports.
</Accordion>

## Troubleshooting

<Accordion title="My agent isn't answering calls">
  Check that:

  1. Agent status is **Active** (not Inactive or still Setting up)
  2. A phone number is assigned to the agent
  3. You have available call slots
  4. Your account is in good standing

  If issues persist, contact support.
</Accordion>

<Accordion title="Calls are failing">
  Common causes:

  * Invalid phone numbers
  * Number blocked by carrier
  * International calling not enabled
  * No available call slots

  Check call logs for specific error messages.
</Accordion>

<Accordion title="The AI isn't following instructions">
  Try:

  1. Make instructions more specific
  2. Add examples of desired responses
  3. Use the Quick Test feature to debug
  4. Check for conflicting instructions
  5. Review the knowledge base for outdated info
</Accordion>

<Accordion title="Widget not appearing on my website">
  Verify:

  1. Script is added before `</body>` tag
  2. Your `data-tenant-id` value is correct
  3. No JavaScript errors in the browser console
  4. Widget isn't hidden by CSS
  5. Try in an incognito window to rule out extensions
</Accordion>

## Support

<Accordion title="How do I get help?">
  * **Documentation**: You're reading it!
  * **Email**: [support@getsmartalex.com](mailto:support@getsmartalex.com)
  * **In-app chat**: Available in your dashboard

  Priority support is available on higher-tier plans.
</Accordion>

<Accordion title="What are support hours?">
  * **Email**: Monitored 24/7, response within 24 hours
  * **Priority support**: Business hours with faster response
  * **Enterprise**: Dedicated support with SLA
</Accordion>

<Accordion title="Where can I suggest features?">
  Email [feedback@getsmartalex.com](mailto:feedback@getsmartalex.com) with your suggestions. We review all feedback and prioritize based on customer needs.
</Accordion>