> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsmartalex.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Logs

> Track and analyze every call your agents make

## Overview

Every call handled by SmartAlex is logged with detailed information. Access call logs from the **Call Logs** page in your dashboard.

## Call Data

Each call record includes:

| Data             | Description                             |
| ---------------- | --------------------------------------- |
| **Direction**    | Inbound, outbound, or web call          |
| **Phone Number** | Caller or recipient number              |
| **Contact**      | Matched contact from your database      |
| **Agent**        | Which AI agent handled the call         |
| **Campaign**     | Associated campaign (if applicable)     |
| **Duration**     | Call length in minutes:seconds          |
| **Status**       | Completed, voicemail, no-answer, failed |
| **Sentiment**    | AI-analyzed emotional tone              |
| **Cost**         | Per-call cost breakdown                 |
| **Recording**    | Audio playback (if enabled)             |
| **Transcript**   | Full conversation text                  |
| **Summary**      | AI-generated call summary               |
| **Timestamp**    | When the call occurred                  |

## Filtering Calls

Filter your call logs by:

* **Date range** - Today, yesterday, last 7 days, custom range
* **Direction** - Inbound, outbound, web
* **Status** - Completed, voicemail, no-answer, failed
* **Agent** - Filter by specific agent
* **Campaign** - Filter by campaign
* **Contact** - Search by phone or name
* **Sentiment** - Positive, neutral, negative

## Call Detail View

Click any call to open the detail drawer with:

### Transcript

The full conversation transcript with speaker labels (Agent/Caller). Timestamps are included for each turn.

### Recording Playback

Listen to the call audio with:

* Play/pause controls
* Scrub through the call
* Playback speed adjustment
* Download option

<Note>
  Recordings are retained according to your subscription plan. Contact support if you need a custom retention policy for compliance reasons.
</Note>

### AI Summary

An automatically generated summary of the call including:

* Key topics discussed
* Action items or next steps
* Important information collected
* Overall outcome

### Contact Information

If the caller matches a contact in your database:

* Contact name and details
* Previous call history
* Associated campaigns
* Notes and tags

## Sentiment Analysis

SmartAlex analyzes the emotional tone of each call:

| Sentiment    | Description                                 | Indicators                                    |
| ------------ | ------------------------------------------- | --------------------------------------------- |
| **Positive** | Customer expressed satisfaction or interest | Agreement, enthusiasm, gratitude              |
| **Neutral**  | Standard informational exchange             | Questions answered, no strong emotion         |
| **Negative** | Customer frustrated or dissatisfied         | Complaints, frustration, requests to escalate |

Use sentiment data to:

* Identify training opportunities for your AI
* Track customer satisfaction over time
* Flag calls that need human follow-up
* Improve agent prompts and responses

## Exporting Data

Export call logs to CSV for analysis:

1. Apply any filters you need
2. Click **Export** button
3. Choose date range
4. Download CSV file

Exported data includes all call metadata, transcripts, and summaries.

## Real-Time Updates

The call logs page updates in real-time. You can watch calls as they happen:

* **Active** badge on ongoing calls
* Duration updates live
* Status changes immediately when calls end